Frequently asked
Answers before you buy or book
Quick guidance on choosing a purifier, booking a technician visit, and how billing and warranty work.
Hardware
Copper RO or UV/UF?
Copper RO systems and UV/UF purifiers use different filtration approaches. Compare the product listings and prices in the shop, then send an inquiry if you are unsure which unit suits your water supply and space.
Service visits
How does a visit work?
Book a repair, maintenance, or installation online. Before the visit, confirm your booking details and make sure the purifier and its area are accessible to the technician. The technician will inspect the system on site.
Billing and warranty
Payment and warranty
Payment methods and warranty terms are shown at checkout and in your booking confirmation. For questions about a specific product or service, reach out through the service inquiry form.
Still have a question?
Send a service inquiry and tell us what your purifier needs.